topic Re: SIM card in SIM cards & Porting

SIM card

Natasha271 — Wed, 30 Aug 2023 14:48:09 GMT

My SIM card says no network, so I ordered a new one but is still saying the same thing. What shall I do ?

Re: SIM card

Leanne_T — Wed, 30 Aug 2023 15:20:51 GMT

Hi @Natasha271

Thanks for coming here.

Does the new SIM card work in any other phone?

Have you registered the new SIM?

Leanne 🙂

Re: SIM card

Natasha271 — Thu, 31 Aug 2023 00:21:07 GMT

Hi,

I tried activating it but it said it will send an activation pin to my old sim to activate the new one. However how can I get messages if my old sim is broken

@Leanne_T

Re: SIM card

Christopher_G — Thu, 31 Aug 2023 06:48:29 GMT

Hi @Natasha271

I recommend speaking to our technical support team, or popping into your nearest EE store so that they can check this and order a SIM for you.

Chris

Re: SIM card

Natasha271 — Thu, 31 Aug 2023 09:03:35 GMT

@Christopher_G

I can’t use my phone to call ee due to my sim being broken so I use someone else’s phone to call them, but due to it all being automated and not a real person it just assumes that the phone im calling is the one that’s broken and doesn’t help me

Re: SIM card

Christopher_G — Thu, 31 Aug 2023 09:48:19 GMT

If you follow the options for technical support, you should get through to someone, @Natasha271. You can then give them your number to bring up your account and complete security.

Chris