topic Re: failed to transfer the old number to EE in SIM cards & Porting

failed to transfer the old number to EE

gracepeng213 — Wed, 30 Aug 2023 15:08:58 GMT

I'm filling the pick form to transfer my old number to EE, but the system keep saying that the PAC is not correct. I get it from the old provider and is valid until 19/09/2023. What should I do in dealing with this situation?

Re: failed to transfer the old number to EE

Leanne_T — Wed, 30 Aug 2023 15:36:48 GMT

Hi @gracepeng213

Thanks for coming here.

Have you previously provided the PAC when you ordered the EE SIM?

Leanne 🙂

Re: failed to transfer the old number to EE

gracepeng213 — Wed, 30 Aug 2023 15:49:35 GMT

Yes, does that mean I don't need to make the transfer again? Then when will the transfer achieved?

Re: failed to transfer the old number to EE

Leanne_T — Wed, 30 Aug 2023 15:50:53 GMT

Hi @gracepeng213

You won't need to enter this twice, if you call us on 150 the team will check when the number will transfer for you 🙂

Leanne.

Re: failed to transfer the old number to EE

XRaySpeX — Wed, 30 Aug 2023 16:39:50 GMT

About 1 working day after you 1st use the EE SIM.