SIM card isn’t working

Missy629 — Mon, 28 Aug 2023 11:24:30 GMT

Sun card hasn’t stopped working.

when I go to general > about > sim

it says SIM card not provisioned.

its just randomly stopped working since Friday, I flew to Spain on Thursday assumed it was that came home yesterday and still nothing.

Re: SIM card isn’t working

Schockwave — Mon, 28 Aug 2023 12:06:26 GMT

Welcome to the community,

Have you rebooted your phone since being back here?

Could you take the SIM card out, give it a wipe and wipe the SIM card slot and see if that makes a difference?

Are you able to try your SIM card in another phone?

Otherwise you will either have to go to an EE high street store with photo ID and request a replacement SIM card or you can do this here:
https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap