topic Re: Keep old number during the switch in SIM cards & Porting

Keep old number during the switch

nickelyeah — Wed, 23 Aug 2023 23:32:23 GMT

I have selected to Keep My Old Number during the switch. I have inserted the EE sim card and i am not able to receive call when someone called my old number. How long will the old number (from the supplier) to be transferred to my new EE sim card?

Re: Keep old number during the switch

Leanne_T — Thu, 24 Aug 2023 07:17:09 GMT

Hi @nickelyeah

Thanks for coming here.

When did you receive the EE SIM card?

Did you request the transfer when you placed the order?

Leanne.

Re: Keep old number during the switch

Pegasus666 — Fri, 25 Aug 2023 15:19:54 GMT

I have the same issue. Does it take a period of time until the number changes to your old number?

Re: Keep old number during the switch

Katie_B — Fri, 25 Aug 2023 15:45:10 GMT

Hello @Pegasus666.

Have you provided EE with your PAC code to transfer your number to the network?

If yes, when did you do this?

Katie

Re: Keep old number during the switch

Pegasus666 — Fri, 25 Aug 2023 16:00:31 GMT

Hi Katie, I did when I ordered (2 days ago). Only just inserted the new sim.

Sent from Gmail Mobile

Re: Keep old number during the switch

Katie_B — Fri, 25 Aug 2023 16:04:58 GMT

Thanks for confirming @Pegasus666.

What happens when you try calling your number? is your old network SIM still connected?

Katie

Re: Keep old number during the switch

Pegasus666 — Fri, 25 Aug 2023 16:17:31 GMT

It just says ‘unavailable’.

Sent from Gmail Mobile

Re: Keep old number during the switch

Katie_B — Fri, 25 Aug 2023 17:10:25 GMT

Thanks for getting back to me @Pegasus666.

I'd recommend getting in touch with our customer care team so they can check your port has completed successfully.

You can do this by calling 150 from your EE SIM.

Katie

Re: Keep old number during the switch

nickelyeah — Sat, 26 Aug 2023 09:23:40 GMT

Yes, i received the new sim on tuesday. There is a new number on the package. My order confirmation showed that i have selected to keep the old number and saying the old number will be transferred within 24 hours.

Re: Keep old number during the switch

nickelyeah — Sat, 26 Aug 2023 09:24:27 GMT

yeah, the point is how long, as it says that will be transferred within 24 hours.

Re: Keep old number during the switch

Katie_B — Sat, 26 Aug 2023 09:52:16 GMT

Hi @nickelyeah.

We have no account access here on the community so we are unable to check the status of your number port.

If you give our customer care team a call on 150 they will be able to provide you with an update.

Katie

Re: Keep old number during the switch

Fmg07 — Fri, 29 Sep 2023 19:44:18 GMT

Yes asked for old number to be kept. Got SIM card yesterday just put it into phone tonight

Re: Keep old number during the switch

Katie_B — Sat, 30 Sep 2023 06:10:15 GMT

Hi @Fmg07.

Is your old number an EE number or are you porting this from another network?

Katie

Re: Keep old number during the switch

MelissaMabel1 — Thu, 09 Nov 2023 14:58:10 GMT

About 30 mins ago

Re: Keep old number during the switch

James_B — Thu, 09 Nov 2023 15:20:59 GMT

Welcome to the EE Community @MelissaMabel1 🙂

How can we help?

James