topic Re: MyEE new subscription, sim only, 1st bill in SIM cards & Porting

MyEE new subscription, sim only, 1st bill

ER-55 — Tue, 22 Aug 2023 08:24:28 GMT

I just subscribed taking the 20GB offer for £9/mo from BT site.

It says 10GB data SIM, + free 10GB additional data.

But when my sim arrived, my SIM plan details never showed the free 10GB additional data even though they charged me upon ordering the SIM with £50.

It says that I only get 10GB data plan/mo every time I refresh my page on the plan inclusion section.

Is it normal it won't show up just yet on the 1st billing?

Re: MyEE new subscription, sim only, 1st bill

ER-55 — Tue, 22 Aug 2023 08:34:39 GMT

I was calling 150 to verify but they always make me wait for more than 5 minutes on hold until a live agent becomes available

Re: MyEE new subscription, sim only, 1st bill

Chris_B — Tue, 22 Aug 2023 09:13:41 GMT

@ER-55 Have you checked your add ons as the extra 10Gb is an add on. When calling customer services you can not expect an agent to be free other customers are calling also.

Re: MyEE new subscription, sim only, 1st bill

ER-55 — Tue, 22 Aug 2023 09:36:56 GMT

No, it is part of the plan offer as an existing BT customer.

You pay for the Sim10GB

They double the data, additional 10GB free for £9/mo.

Re: MyEE new subscription, sim only, 1st bill

Katie_B — Tue, 22 Aug 2023 11:50:17 GMT

Hi @ER-55.

Thanks for getting back to us.

If you text AL to 150 what reports back?

Within your My EE account are you able to see 10GB add-on under the add-ons section?

Katie

Re: MyEE new subscription, sim only, 1st bill

XRaySpeX — Tue, 22 Aug 2023 12:18:10 GMT

Isn't there something about texting DOUBLE to 1122?

Re: MyEE new subscription, sim only, 1st bill

ER-55 — Thu, 24 Aug 2023 08:28:35 GMT

A reply says, I have used up 0bytes of free data, and will refresh by 16th of September.

I just hope 10GB of free data would appear by the time I check on one after that date.

Thanks for this. A glimmer of hope for me, at least.

Re: MyEE new subscription, sim only, 1st bill

Leanne_T — Thu, 24 Aug 2023 08:42:30 GMT

Hi @ER-55

Could you check your My EE account within add-ons does a 10GB add-on show as active?

Leanne.

Re: MyEE new subscription, sim only, 1st bill

ER-55 — Thu, 24 Aug 2023 11:23:22 GMT

All good now, thanks for all your responses.

I was able to talk with a staff and he said that my 10GB free additional data would kick in as soon as I've used up my monthly 10GB in case.

That is even before the replenish period.

All good now

Re: MyEE new subscription, sim only, 1st bill

Leanne_T — Thu, 24 Aug 2023 11:25:10 GMT

Thanks for letting us know @ER-55

Leanne 🙂