topic Re: Cancel new contract within 14 days. Will I lose number? in SIM cards & Porting

Cancel new contract within 14 days. Will I lose number?

Confused781 — Mon, 14 Aug 2023 19:00:04 GMT

Re: Cancel new contract within 14 days. Will I lose number?

Northerner — Mon, 14 Aug 2023 19:07:50 GMT

Hi @Confused781

Did you upgrade or is this a new contract?

Thanks

Re: Cancel new contract within 14 days. Will I lose number?

Confused781 — Mon, 14 Aug 2023 19:31:36 GMT

I had a sim only contract with EE ending in Sept. I was trying to find out
how I could change provider and keep number. EE rang and offered me a new
contract to stay. It appears to have started today and is more than they
said. I could cancel but as they seem to have cancelled my previous
contract I don't know if I can keep my number if I do.

Re: Cancel new contract within 14 days. Will I lose number?

Chris_B — Mon, 14 Aug 2023 19:53:03 GMT

@Confused781 You just need to call customer services and tell them you don’t want this new contract you’ll be put back on your old contract and you’ll retain your number.

Re: Cancel new contract within 14 days. Will I lose number?

Zena0872 — Sat, 25 Nov 2023 20:17:46 GMT

Iv just ordered new contract phone which I no longer need how do I cancel order

Re: Cancel new contract within 14 days. Will I lose number?

Zena0872 — Sat, 25 Nov 2023 20:18:44 GMT

New contract

Re: Cancel new contract within 14 days. Will I lose number?

Katie_B — Sun, 26 Nov 2023 07:50:57 GMT

Hello @Zena0872.

Welcome to the EE Community.

Please give us a call on 150 to cancel your order.

Katie