topic Re: Stolen phone on 11/8/23 how can I block the sim card in SIM cards & Porting

Stolen phone on 11/8/23 how can I block the sim card

VonnieCavendish — Sun, 13 Aug 2023 11:28:00 GMT

Re: Stolen phone on 11/8/23 how can I block the sim card

Schockwave — Sun, 13 Aug 2023 11:36:35 GMT

Welcome to the community,

Please ring customer service and let them know that your phone and SIM card was stolen so that they can send a replacement SIM card with the same mobile number, it will come with a new IMEI number.

You can also contact them using something like Skype:

08000798586

If you are near an EE high street store you can go there with photo ID.

Re: Stolen phone on 11/8/23 how can I block the sim card

VonnieCavendish — Sun, 13 Aug 2023 11:49:46 GMT

Unfortunately I am away from home and no landline here! Also all my cards, purse car keys, driving licence and bus pass so very difficult to contact EE. Yesterday phoned Apple who were excellent and found location of where the phone was. Phoned the local Police who were supportive but not able to find out who had it. I will speak to another officer tomorrow. Also through a card insurance the Fraud squad will get in touch tomorrow. However until later tomorrow as I have no cards or cash it has been a nightmare, especially as the landline here is not working!

Thank you for your response and hopefully if the Sim can be blocked I will not lose everything on phone. I will have to try and get a replacement phone at some point.

VonnyCavendish

Re: Stolen phone on 11/8/23 how can I block the sim card

Schockwave — Sun, 13 Aug 2023 11:59:45 GMT

@VonnieCavendish have you backed everything on your phone in the past? By logging into your account with Apple and if and when you get another Apple phone, you will be able to use the backup if you have done so and not lose anything.

Mine always back-up automatically, and I always have a reserve IPhone and IPad, so know that if anything happens am straight back up again.

Re: Stolen phone on 11/8/23 how can I block the sim card

VonnieCavendish — Sun, 13 Aug 2023 12:20:52 GMT

Yes I am pretty sure it was backed up. Good idea about a second phone. Am in late 70's so not easy for me to purchase another one. Will look on refurbished ones though. Thank you so much for taking the time in sending replies. Luckily my home keys were in my pocket so that was a small mercy!

Yvonne Cavendish

Re: Stolen phone on 11/8/23 how can I block the sim card

Leanne_T — Sun, 13 Aug 2023 12:30:39 GMT

I am so sorry to hear this has happened to you and hope you are OK @VonnieCavendish

Please call us from any phone or calling app, to get the SIM blocked and we can send you a replacement SIM card to your home address which will work in any unlocked or EE phone.

Leanne.

Re: Stolen phone on 11/8/23 how can I block the sim card

VonnieCavendish — Sun, 13 Aug 2023 12:43:33 GMT

Thank you am cat-sitting so no phone working here but will try downloading an App on this iPad. Thank goodness I have the iPad and have used it to contact Apple etc.

If they have removed the Sim card on my phone, can they use the information on it?

Thank you for support.
Yvonne Cavendish

Re: Stolen phone on 11/8/23 how can I block the sim card

Leanne_T — Sun, 13 Aug 2023 12:48:08 GMT

If the SIM card is not blocked this could be used and will need blocked as soon as possible to make sure you don't get any charges @VonnieCavendish

Please see our Lost or stolen (ee.co.uk) page for ways to contact us to get this blocked.

Leanne.

Re: Stolen phone on 11/8/23 how can I block the sim card

VonnieCavendish — Sun, 13 Aug 2023 14:03:36 GMT

Sent from my iPad

Re: Stolen phone on 11/8/23 how can I block the sim card

030577 — Sat, 26 Aug 2023 22:08:48 GMT

Can you please block my sim card

Re: Stolen phone on 11/8/23 how can I block the sim card

Schockwave — Sat, 26 Aug 2023 22:20:49 GMT

@030577 , we cannot block your SIM card here, you will have to do this yourself and please do not put your mobile number here, as per forum rules personal details are not permitted.

You will have to ring customer service, either by using something like Skype with the free number which I will write here or by using another phone and ringing customer service:

+448000798686, there is also a mobile number: +4479539661150.

Re: Stolen phone on 11/8/23 how can I block the sim card

Lukeetc7 — Thu, 14 Sep 2023 20:35:11 GMT

That number is fine during opening hours but what does one do out of hours and why can’t one do this in one’s account ?

Re: Stolen phone on 11/8/23 how can I block the sim card

Leanne_T — Fri, 15 Sep 2023 06:37:49 GMT

Hi @Lukeetc7

To block a phone and SIM card if this has been lost or stolen you would need to call us on 07953 966 150 and select option 1, option 1 and then option 4 this will transfer you to the lost and stolen team who are available 24 hours a day 7 days a week.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne.