topic Re: International ESIM? in SIM cards & Porting

International ESIM?

ABC42 — Sat, 12 Aug 2023 05:24:58 GMT

I'm in Korea trying to activate a local network ESIM (pixel 7a)

However it keeps saying to scan the QR code from EE, but it's not from EE it's from KT.

I can't figure out if this should work or if I need to do something differently

Re: International ESIM?

Leanne_T — Sat, 12 Aug 2023 07:37:41 GMT

Hi @ABC42

Thanks for coming here.

Have you tried following the steps in the How to use dual SIMs on your Google Pixel phone - Pixel phone Help?

Leanne.

Re: International ESIM?

ABC42 — Sat, 12 Aug 2023 07:59:11 GMT

Sure, the options are a bit different but I've tried that. When I click download eSIM I get this. I'm not trying to enable a EE eSIM.

Re: International ESIM?

ABC42 — Sat, 12 Aug 2023 08:01:13 GMT

I even disabled the EE sim (physical) but it still won't let me use a different network eSIM.

Re: International ESIM?

Leanne_T — Sat, 12 Aug 2023 08:01:33 GMT

Thanks @ABC42

Are you able to try a SIM card in the phone instead of the eSIM to this works?

Leanne.

Re: International ESIM?

ABC42 — Sat, 12 Aug 2023 08:03:35 GMT

No, I only have an eSIM for this other network. Maybe I can try remove my EE SIM.. but that really shouldn't be necessary.

Re: International ESIM?

Leanne_T — Sat, 12 Aug 2023 08:08:31 GMT

Have you tried scanning the QR code you have? @ABC42

Or select, get help to see if you can try adding the code?

Leanne.

Re: International ESIM?

ABC42 — Sat, 12 Aug 2023 08:29:49 GMT

Yes that doesn't work.

Also the aim slot thing seems stuck so I can't get my physical SIM card out, guess I'm out of luck.

Re: International ESIM?

Leanne_T — Sat, 12 Aug 2023 08:31:37 GMT

I am very sorry we could not resolve this for you @ABC42

If you are able to remove the SIM, please let me know how you get on.

Leanne.

Re: International ESIM?

ABC42 — Sat, 12 Aug 2023 08:35:27 GMT

Re: International ESIM?

ABC42 — Sat, 12 Aug 2023 08:39:25 GMT

EE wants 30£ for 100MB???

Re: International ESIM?

ABC42 — Sat, 12 Aug 2023 08:54:53 GMT

Ok https://ee.co.uk/help/mobile/roaming/travel-data-pass shows 6.70 a day for 100MB... Which is outrageous, and why I got a local eSIM, but it seems EE has somehow stopped me using it.

Re: International ESIM?

Leanne_T — Sat, 12 Aug 2023 09:02:19 GMT

Hi @ABC42

I am very sorry this is not working for you, to get this looked into please call us on +44 7953966250 from any phone and the team will help you further.

Leanne.

Re: International ESIM?

ABC42 — Sat, 12 Aug 2023 09:05:37 GMT

That will cost me probably 100£! It's 2.3£ a minute and it'll will definitely take at least 30 minutes

Re: International ESIM?

Leanne_T — Sat, 12 Aug 2023 09:07:44 GMT

Sorry we have no account access to get this resolved on the community @ABC42 if this is working you would need to get in touch with us.

Leanne.

Re: International ESIM?

Chris_B — Sat, 12 Aug 2023 09:34:59 GMT

@ABC42 Your device thinks you’re trying to activate the eSim for EE with that QR code that’s why you’re getting that error message and to contact EE because it’s not working and that QR code isn’t related to EE. You’ll be best to contact that network who supplied that QR code on how to proceed with this.

Re: International ESIM?

foxtrotmike — Sat, 12 Aug 2023 18:29:17 GMT

Are you trying to scan this from an EE app or by another means?

Perhaps try opening your camera direct (as if you are taking a photo) and try scanning the QR code.

Re: International ESIM?

ABC42 — Sun, 13 Aug 2023 01:17:35 GMT

Thanks, that was it. Scanned it via the normal camera app and it worked. Not seen anyone suggest that elsewhere.