topic Re: ESIM activation in SIM cards & Porting

ESIM activation

Pajesus — Fri, 11 Aug 2023 12:05:34 GMT

Hi,

I was having issues with my physical SIM card so I decided to download an ESIM. I believe I have done this correctly but not I my signal is not working and I cannot make phone calls unless they are emergency ones. I have a message on my phone saying "SIM not provisioned for voice". How can I fix this?

Re: ESIM activation

Chris_B — Fri, 11 Aug 2023 12:44:12 GMT

@Pajesus Did you receive the confirmation text ? This would have been sent to your number that was still at this point on your SIM card ? You have to receive that in order for EE to verify it’s you who is requesting the transfer to the eSim. If you’re got SIM card problems you might not even get that text.

Re: ESIM activation

Pajesus — Fri, 11 Aug 2023 12:57:07 GMT

Hi,

I received a text saying that I have requested a replacement ESIM but there is nothing on the message to verify myself for the the ESIM. Should I be waiting for another text? The old physical SIM card is hit and miss whether it works. I have managed to get it working but ideally want to switch to ESIM. Do I need to take the old SIM out?

Kind regards,