https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-not-activating/m-p/1282365#M38387 <P>Daughter used physical sim in iPhone 14 Pro but needed to return handset, put sim back into her iPhone 13 Pro and eSim requested but it won’t activate, please help</P> Tue, 08 Aug 2023 14:04:56 GMT CarmenB72 2023-08-08T14:04:56Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-not-activating/m-p/1282365#M38387 <P>Daughter used physical sim in iPhone 14 Pro but needed to return handset, put sim back into her iPhone 13 Pro and eSim requested but it won’t activate, please help</P> Tue, 08 Aug 2023 14:04:56 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-not-activating/m-p/1282365#M38387 CarmenB72 2023-08-08T14:04:56Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-not-activating/m-p/1282356#M38390 <P>My daughter transferred my physical sim to her iPhone and when I put it back into ny iPhone 13 Pro the sim was de-activated. I have tried to upload a new eSim but no code has come through to my phone?&nbsp;</P> Tue, 08 Aug 2023 13:31:18 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-not-activating/m-p/1282356#M38390 CarmenB72 2023-08-08T13:31:18Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-not-activating/m-p/1282358#M38391 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2144987">@CarmenB72</a></SPAN>,</P> <P>If your original SIM has been deactivated, you won't be able to complete the security check to activate a new one online.</P> <P>Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> for help with activating a replacement SIM.</P> <P>The team will be happy to help. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>James</P> Tue, 08 Aug 2023 13:38:45 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSim-not-activating/m-p/1282358#M38391 James_B 2023-08-08T13:38:45Z