topic Re: Wrongly advised on stac code when actually needed pac code. in SIM cards & Porting

Wrongly advised on stac code when actually needed pac code.

Bachmann26 — Tue, 08 Aug 2023 09:16:35 GMT

I've temporarily moved from EE to voxi just for a month as my signal where in at now is horrendous on EE. But I've accidently used stac code to move to voxi but I desperately need my EE number 😪😪.

I've called EE and voxi and said stac code is active today and it's too late but I really need my number as it's used for everything.

What can I do I'm literally begging

Re: Wrongly advised on stac code when actually needed pac code.

Christopher_G — Tue, 08 Aug 2023 11:34:03 GMT

Hi @Bachmann26

Welcome to the community.

Did our customer service team say whether your number has disconnected from the EE network?
Chris

Re: Wrongly advised on stac code when actually needed pac code.

Bachmann26 — Tue, 08 Aug 2023 11:38:32 GMT

Hey Christopher

They never mentioned that it had been?

Re: Wrongly advised on stac code when actually needed pac code.

Christopher_G — Tue, 08 Aug 2023 11:40:58 GMT

I'd recommend speaking to them again to see if the number port/STAC can be cancelled, @Bachmann26.

Chris

Re: Wrongly advised on stac code when actually needed pac code.

Bachmann26 — Tue, 08 Aug 2023 11:41:49 GMT

Hey yeah so they said it cannot be cancelled and it's locked there end try voxi and they also said it's locked can't so nothing 😪😪

Re: Wrongly advised on stac code when actually needed pac code.

Christopher_G — Tue, 08 Aug 2023 11:47:06 GMT

Sorry to hear that, @Bachmann26.

It sounds like it's in the process of going through. Once it's all gone through, it may be worth speaking to us on 150 again to see if it can be re-activated.

Chris

Re: Wrongly advised on stac code when actually needed pac code.

Bachmann26 — Tue, 08 Aug 2023 11:48:29 GMT

Fingers crossed thanks ahain

Re: Wrongly advised on stac code when actually needed pac code.

Christopher_G — Tue, 08 Aug 2023 11:56:22 GMT

I hope you get sorted, @Bachmann26. Keep us updated with what happens.

Chris