https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-Request/m-p/1281824#M38335 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3901776">@JoannaSa</a>&nbsp; You just the most relevant to your issue. &nbsp; Or you go to a EE store with in date photo ID and make this request there.</P> <P>&nbsp; You can not do this online without receiving a text because this is what keeps your number on your account and stops someone from trying to obtain your number.&nbsp;</P> Sun, 06 Aug 2023 16:17:52 GMT Chris_B 2023-08-06T16:17:52Z https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-Request/m-p/1281814#M38334 <P>Unfortunately I got caught in the rain yesterday and I believe my sim card is now damaged.</P><P>How do I get a replacement sim card?&nbsp; I can't seem to order online as they want to send an OTP number to my phone.&nbsp; And if I call the helpline number (a mobile) there doesn't seem to be any options for sim cards and I am told I will need to remain on hold for 30 minutes.</P><P>Thanks in advance.</P><P>Joanna</P> Sun, 06 Aug 2023 15:49:04 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-Request/m-p/1281814#M38334 JoannaSa 2023-08-06T15:49:04Z https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-Request/m-p/1281824#M38335 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3901776">@JoannaSa</a>&nbsp; You just the most relevant to your issue. &nbsp; Or you go to a EE store with in date photo ID and make this request there.</P> <P>&nbsp; You can not do this online without receiving a text because this is what keeps your number on your account and stops someone from trying to obtain your number.&nbsp;</P> Sun, 06 Aug 2023 16:17:52 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Replacement-Sim-Request/m-p/1281824#M38335 Chris_B 2023-08-06T16:17:52Z