topic Re: my sim is locked in SIM cards & Porting

my sim is locked

Virgo22 — Thu, 22 Jun 2023 14:33:07 GMT

How to live chat EE as my sim is locked

Re: my sim is locked

Leanne_T — Sun, 06 Nov 2022 15:20:21 GMT

Hi @Virgo22

Thanks for posting.

Do you need a PUK code for your SIM card?

Or does the phone need unlocked?

Leanne.

Re: my sim is locked

XRaySpeX — Mon, 07 Nov 2022 00:12:00 GMT

@Virgo22 : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

Re: my sim is locked

Brannyboo22 — Sat, 05 Aug 2023 06:36:43 GMT

Yes my phone says locked pin

Re: my sim is locked

Christopher_G — Sat, 05 Aug 2023 09:44:00 GMT

Hi @Brannyboo22

I recommend speaking to our Mobile Care team so they can help you with this.

Chris

Re: my sim is locked

Leesweeting1 — Fri, 15 Mar 2024 20:54:34 GMT

Yes

Re: my sim is locked

Katie_B — Sat, 16 Mar 2024 07:11:53 GMT

Hi @Leesweeting1.

Live Chat can be found in the EE app under 'Help'.

Is there anything we could help with here on the EE Community?

Speak soon,

Katie

Re: my sim is locked

Xxbekxx — Thu, 21 Mar 2024 10:55:20 GMT

I have received a new sim but I can't activate is as my old sim doesn't work I cant get messages

Re: my sim is locked

James_B — Thu, 21 Mar 2024 11:58:38 GMT

Hi @Xxbekxx,

Welcome to the EE Community. 🙂

What was the reason for the SIM replacement?

How did you order it?

James