topic Calls busted in SIM cards & Porting

Calls busted

GMan_ — Fri, 04 Aug 2023 08:27:06 GMT

New EE user got the sim set up, wanted to move my original number over. I have the EE sim in i can use data and text message but not make calls or receive them. Both the temporary EE number and my number when you ring them just cut you off. I cant even call EE for help and messaging is down. Is this normal? Have i gotta wait til a blue moon for calls to work? Any help appreciated.

Re: Calls busted

Leanne_T — Fri, 04 Aug 2023 10:30:33 GMT

Hi @GMan_

Thanks for coming here.

What day did the number transfer?

What device are you using?

Leanne 🙂

Re: Calls busted

GMan_ — Fri, 04 Aug 2023 10:40:41 GMT

Hello @Leanne_T

It was some time early this morning I don't know exact time I just saw at maybe 730am my first sim stopped working, then I put in EE sim.

I have an Android Galaxy s9

Re: Calls busted

Leanne_T — Fri, 04 Aug 2023 10:42:05 GMT

Thanks @GMan_

The full transfer can take up to midnight to be fully completed and full service restored.

Please let us know how you get on after this time 🙂

Leanne.

Re: Calls busted

GMan_ — Fri, 04 Aug 2023 11:45:31 GMT

Hello again @Leanne_T

Its just all gone through everything working fine, just needed patience thanks for the help.

Take care.

Re: Calls busted

Leanne_T — Fri, 04 Aug 2023 11:49:03 GMT

Amazing news @GMan_

Thanks for letting me know 🙂

Leanne.