topic Re: No Mobile connection in SIM cards & Porting

No Mobile connection

Kayslay — Thu, 03 Aug 2023 16:30:29 GMT

I recently transferred my sim from giffgaff on Saturday and I was told it would start working from Tuesday.

Right now I can't make or receive calls so I don't even know if the porting was successful or not.

I keep getting voice message that the number I am calling a number that doesn't exist but these were numbers I called regularly from my previous service provider.

Please how do I fix this?

Re: No Mobile connection

Schockwave — Thu, 03 Aug 2023 16:41:38 GMT

Hello @Kayslay ,

Welcome to the community,

Has your giffgaff SIM card stopped working? If that is the case, have you rebooted your phone with the EE SIM card?

I take it you have the EE SIM card, otherwise it will not work as you need EE SIM card, to be connected to EE.

Otherwise I would suggested contacting EE and they will be able to take a look for you.

Re: No Mobile connection

Kayslay — Thu, 03 Aug 2023 16:51:18 GMT

Hi schockwave

Thanks for responding

I have rebooted it several times today to no avail.

I guess I have to go back to the shop. I'm just upset that people who have tried to reach me and the people I would have loved to reach have been disappointed.

By the way the giffgaff sim isn't working anymore so I'm technically incommunicado, except online😃

Re: No Mobile connection

Leanne_T — Thu, 03 Aug 2023 17:07:24 GMT

Hi @Kayslay

You can try contacting our mobile care team by messaging us on the get in touch page and the team will help you get this looked into.

Or, the EE Store will certainly help you get this sorted.

I am very sorry this has happened and hope this is resolved soon for you.

Leanne 🙂

Re: No Mobile connection

Kayslay — Thu, 03 Aug 2023 17:43:56 GMT

Thanks Leanne

I'd try it now

Re: No Mobile connection

Leanne_T — Thu, 03 Aug 2023 17:46:15 GMT

Thanks very much @Kayslay

Leanne.