topic Re: Number migration in SIM cards & Porting

Number migration

GreenwoodC — Thu, 03 Aug 2023 16:20:50 GMT

Hi,

I've recently switched from Plusnet to EE (mobile only). My Pac code etc was all given to EE online when I switched and I was told my old Plusnet number had been transferred as of last week (Tues.25th July). I've just learned today that the migration seems to be only partially successful. Some of my contacts can get in touch via my original (migrated) number, but a couple of others (so far) are receiving messages from me on the EE Sim number that should have gone by now. Anyone got any idea why this may be so? One contact's provider is Tesco Mobile, the other's is on 3.

Re: Number migration

Leanne_T — Thu, 03 Aug 2023 16:58:08 GMT

Hi @GreenwoodC

Thanks for coming here.

What phone are you using?

Are you texting using a downloaded messaging app?

Leanne.

Re: Number migration

GreenwoodC — Thu, 03 Aug 2023 17:06:00 GMT

Hi Leanne,

My phone is a Galaxy A32 5G. I'm not using a downloaded messaging app

Re: Number migration

Leanne_T — Thu, 03 Aug 2023 17:09:11 GMT

Thanks @GreenwoodC

Please give us a call on 150 and the team will check the port in was fully successful and refresh the network settings for you if needed.

Leanne.

Re: Number migration

GreenwoodC — Thu, 03 Aug 2023 17:10:40 GMT

Thanks for the information. Will do that when I get an opportunity.

Re: Number migration

Leanne_T — Thu, 03 Aug 2023 17:11:53 GMT

No problem @GreenwoodC

Let me know how you get on 🙂

Leanne.

Re: Number migration

MelPotter — Thu, 03 Aug 2023 21:12:27 GMT

Also coming from Plusnet, how long does number transfer take please?

Re: Number migration

GreenwoodC — Fri, 04 Aug 2023 06:39:31 GMT

As I joined on a weekend it took 3 days for my transfer. It's much faster if you do it on a weekday, I believe.

Re: Number migration

MelPotter — Fri, 04 Aug 2023 07:46:42 GMT

Thanks, as it happens I've had three port over this morning they took about 24 hours.

Re: Number migration

GreenwoodC — Sat, 05 Aug 2023 06:44:43 GMT

All sorted now. Tech team members were extremely helpful. Thank you

Re: Number migration

Christopher_G — Sat, 05 Aug 2023 07:06:43 GMT

That's great, @GreenwoodC

Thanks for coming back to let us know. Hope you have a brilliant weekend. 🙂

Chris