https://community.ee.co.uk/t5/SIM-cards-Porting/Activation-process-for-esim-fail-and-physical-sim-deactivated/m-p/1280726#M38205 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3890728">@Flashharry999</a>,</P><P>Your best bet would be to go into your <A href="https://ee.co.uk/store-finder" target="_blank">local EE store</A> and get a new sim or eSIM. Your old sim will no longer work, and you won't be able to request a new eSIM online because it asks for a OTP. Going into store is the best option because it will activate and work right away.</P><P>You can also get in touch with the <A href="https://ee.co.uk/help/get-in-touch" target="_blank" rel="noopener">mobile care team</A> by calling 07953 966 150 from any phone and they can send you a new eSIM or sim in the post.</P><P>What was the reason to switch to eSIM? Unless you are looking to use two sims in the same phone, you are better off staying with a physical sim to avoid things like this.</P><P>Thanks,<BR />Alex</P> Thu, 03 Aug 2023 07:23:30 GMT Alex_M 2023-08-03T07:23:30Z https://community.ee.co.uk/t5/SIM-cards-Porting/Activation-process-for-esim-fail-and-physical-sim-deactivated/m-p/1280649#M38195 <P>Followed the process to switch to esim. &nbsp;This failed and now physical sim deactivated and esim not working. &nbsp;&nbsp;<BR />what to do?</P> Wed, 02 Aug 2023 20:56:57 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Activation-process-for-esim-fail-and-physical-sim-deactivated/m-p/1280649#M38195 Flashharry999 2023-08-02T20:56:57Z https://community.ee.co.uk/t5/SIM-cards-Porting/Activation-process-for-esim-fail-and-physical-sim-deactivated/m-p/1280726#M38205 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3890728">@Flashharry999</a>,</P><P>Your best bet would be to go into your <A href="https://ee.co.uk/store-finder" target="_blank">local EE store</A> and get a new sim or eSIM. Your old sim will no longer work, and you won't be able to request a new eSIM online because it asks for a OTP. Going into store is the best option because it will activate and work right away.</P><P>You can also get in touch with the <A href="https://ee.co.uk/help/get-in-touch" target="_blank" rel="noopener">mobile care team</A> by calling 07953 966 150 from any phone and they can send you a new eSIM or sim in the post.</P><P>What was the reason to switch to eSIM? Unless you are looking to use two sims in the same phone, you are better off staying with a physical sim to avoid things like this.</P><P>Thanks,<BR />Alex</P> Thu, 03 Aug 2023 07:23:30 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Activation-process-for-esim-fail-and-physical-sim-deactivated/m-p/1280726#M38205 Alex_M 2023-08-03T07:23:30Z