topic Transfer number - New PAY AS YOU GO SIM in SIM cards & Porting

Transfer number - New PAY AS YOU GO SIM

ukbcube — Wed, 02 Aug 2023 19:11:02 GMT

I am considering to transfer my existing mobile number to EE. May I know if I can simply buy a new EE PAYG sim from Superstore and use that new sim to do the transfer using this page : https://myaccount.ee.co.uk/keeping-your-number

Re: Transfer number - New PAY AS YOU GO SIM

XRaySpeX — Wed, 02 Aug 2023 19:14:35 GMT

Yes.

Re: Transfer number - New PAY AS YOU GO SIM

ukbcube — Wed, 02 Aug 2023 21:25:39 GMT

Thank You. I just bought the new sim. May I know if I have to activate the new sim (i.e. add balance) before filling the form (https://myaccount.ee.co.uk/keeping-your-number)?

Re: Transfer number - New PAY AS YOU GO SIM

XRaySpeX — Wed, 02 Aug 2023 21:48:31 GMT

You need to activate it in the UK by making a call or text but a free service text to 150 will do.

Re: Transfer number - New PAY AS YOU GO SIM

HelenaSiu — Thu, 03 Aug 2023 06:01:52 GMT

Thank You. I inserted the sim and then i text "test" to 150. I received a response saying "You can text the following codes to 150......". Then, I texted "AL" to 150 and ee returned text saying " Your current balance as of..... ". I used Fast To Up online and tried to top up 10GBP using my Debit card but failed with message from my bank saying that "Reverted - The merchant cancelled this transaction. You have not been charged"... What would be the possible reason?

Re: Transfer number - New PAY AS YOU GO SIM

Katie_B — Thu, 03 Aug 2023 07:48:25 GMT

Hello @HelenaSiu.

Welcome to the community.

Is this a new EE SIM?

Speak soon,

Katie

Re: Transfer number - New PAY AS YOU GO SIM

HelenaSiu — Thu, 03 Aug 2023 12:36:57 GMT

Yes. I just bought it yesterday from Superstore.

Re: Transfer number - New PAY AS YOU GO SIM

Katie_B — Thu, 03 Aug 2023 12:45:10 GMT

Hi @HelenaSiu.

I'd recommend giving us a call.

Our customer care team can be contacted on 07953 966 150.

Katie