topic Re: Port In date is nearly a month away in SIM cards & Porting

Port In date is nearly a month away

Barty1959 — Tue, 01 Aug 2023 16:33:33 GMT

Someone please allay my fears. I have been provided with a migration route from the soon to be closed PlusNet mobile, across to EE. Super stuff I thought - so I followed the application process, and provided a PAC number. Today, a week later, a SIM arrives with a pre-set EE number, so not my old one. Anyway, cutting to chase, I had to resupply the PAC and my existing number via a texting process, great stuff - I thought. However, once I finished, I was told the "Port In" process would be finished by 26th August (25 days from today). Could someone please tell me this is just a random date and that it will only take two or three days really?

Re: Port In date is nearly a month away

James_B — Wed, 02 Aug 2023 07:26:00 GMT

Hi @Barty1959,

Welcome to the EE Community. 🙂

It shouldn't take longer than two working days to transfer your number.

What was the full message you received?

James

Re: Port In date is nearly a month away

Barty1959 — Wed, 02 Aug 2023 08:46:20 GMT

Hi James, thanks for the reply, I'm glad to hear the better timing you suggest.

Here's the text from EE's 150 that I was sent yesterday (1st August 2023)
"Thanks, the port in is all set up and will take place by 6pm on 29-08-2023
Please don't send this PAC request again before the above date and time as it could result in a delay"

Prior to that I was texted
"Thanks. Please reply to this message with your PAC code
Your PAC should follow the format of three capital letters followed by six numbers, for example: ABC123456"

And before that
"Welcome to EE's Port In service
It's only 2 steps so won't take long.
Please reply with the number you want to transfer from your current service provider"

Re: Port In date is nearly a month away

James_B — Wed, 02 Aug 2023 09:08:19 GMT

Hi @Barty1959,

I believe that message may have been sent in error, but as a precaution, please get in touch with Customer Care so a member of the team can check the status of your number transfer.

They'll be happy to help.

James

Re: Port In date is nearly a month away

Barty1959 — Wed, 02 Aug 2023 09:12:52 GMT

Thanks again, will do. Watch this screen.

Steve

Re: Port In date is nearly a month away

Barty1959 — Wed, 02 Aug 2023 10:50:42 GMT

Hi again James

All sorted - took less than a day to port - my number's ported successfully.

The erroneous message shall remain a conundrum, and was just a momentary oddity. But I hope others benefit from knowing all is OK in such an event.

Steve

Re: Port In date is nearly a month away

Leanne_T — Wed, 02 Aug 2023 10:57:50 GMT

Thanks for sharing and letting us know @Barty1959

Leanne 🙂