topic Re: Mobile Data not activated message in SIM cards & Porting

Mobile Data not activated message

sparcuk — Tue, 01 Aug 2023 10:04:50 GMT

On to my next problem now I've finally solved the issue of getting my old Vodafone number transferred to my new EE sim.

I cannot use mobile data as it reports that 'Mobile Data not activated' even though it is activated in the Settings (iPhone XS). The phone is one I have brought over from Vodafone, but is unlocked.

Re: Mobile Data not activated message

Katie_B — Tue, 01 Aug 2023 12:09:58 GMT

Hi @sparcuk.

It's great to here your number has now been ported over.

Have you ever been able to use data from your EE SIM?

Do calls and texts work OK?

Katie

Re: Mobile Data not activated message

Chris_B — Tue, 01 Aug 2023 12:32:42 GMT

@sparcuk Can you go to

Settings. General. . ...
VPN & Device Management. . If unavailable, tap. Profiles. ...
Tap the desired profile. This might say Vodaphone
Remove Profile. . If prompted, enter your passcode and then tap. Remove. ...
Restart your iPhone.

Re: Mobile Data not activated message

sparcuk — Tue, 01 Aug 2023 14:45:06 GMT

Thank you! That worked. If only they included those instructions when you request PUK (given that someone requesting a PUK will come from another network).

Cheers!

Re: Mobile Data not activated message

Chris_B — Tue, 01 Aug 2023 18:55:09 GMT

@sparcuk EE don’t use profiles so no need to know about them. You might be coming from a different network but that doesn’t mean your device has a profile installed not all networks use them and you might of purchased a new device from elsewhere. I see your point but it’s your device so it’s down to you to make sure it’s fully compatible even if that means deleting a profile that another network has installed on your device to make it compatible with that network.