topic Re: Number transfer - still waiting after a week in SIM cards & Porting

Number transfer - still waiting after a week

sparcuk — Mon, 31 Jul 2023 03:05:36 GMT

I moved to EE from Vodafone over a week ago. I entered the PAC in the EE website which was accepted during the sign up. Since then it has not transferred. Turning off and on again has made no difference.

When will the transfer happen?

Re: Number transfer - still waiting after a week

Leanne_T — Mon, 31 Jul 2023 06:36:13 GMT

Hi @sparcuk

Thanks for coming here 🙂

What day did you complete the number transfer form?

Is the Vodaphone SIM still working?

Leanne 🙂

Re: Number transfer - still waiting after a week

sparcuk — Mon, 31 Jul 2023 10:58:33 GMT

I completed it on the 14th July, and retrieved and fitted the new SIM on Monday 17th July

I haven't checked whether the Vodafone sim is working. I'll need to do that when I get home.

Re: Number transfer - still waiting after a week

Leanne_T — Mon, 31 Jul 2023 11:04:09 GMT

If you text NUMBER to 150, does this show the temporary mobile number? @sparcuk

Leanne.

Re: Number transfer - still waiting after a week

sparcuk — Mon, 31 Jul 2023 15:04:13 GMT

I'll check when I get home as another issue I have is that there is no EE reception at all in SO21 2JN - even though the coverage calculator told me I would get good 4G coverage. It's been like this since I got the EE sim but just says 'it will be fixed in 16 hours' - so I can't text, call or anything (wifi calling doesn't work here even though I'm on wifi) until I get back home.

All in all, this changeover isn't going at all well (but thank you for your responses anyway)

Re: Number transfer - still waiting after a week

James_B — Mon, 31 Jul 2023 15:10:25 GMT

Please update us when you get home @sparcuk

Thanks

James

Re: Number transfer - still waiting after a week

sparcuk — Mon, 31 Jul 2023 16:16:09 GMT

150 comes back with the new EE phone number, not my transferred number.

Just put my Vodafone SIM in and it worked straight away! That means I'm now paying for two contracts because EE couldn't transfer my number in time. Really not happy about this!

Re: Number transfer - still waiting after a week

James_B — Mon, 31 Jul 2023 16:14:29 GMT

Is your old SIM still active @sparcuk?

James

Re: Number transfer - still waiting after a week

sparcuk — Mon, 31 Jul 2023 16:23:27 GMT

Yes, putting it in has it working straight away. Able to call my wife using my old VF sim (and she can see the correct number)

Re: Number transfer - still waiting after a week

James_B — Mon, 31 Jul 2023 16:28:09 GMT

Hi @sparcuk,

Please get in touch with Customer Care so a member of the team can check your number transfer request has been processed.

They'll be happy to help. 🙂

James

Re: Number transfer - still waiting after a week

sparcuk — Mon, 31 Jul 2023 16:33:18 GMT

Yeah, I thought you might say that. It's a 20 minute wait time. There's no online chat support anymore it seems (other than the useless bot)

Re: Number transfer - still waiting after a week

James_B — Mon, 31 Jul 2023 16:36:14 GMT

Hi @sparcuk,

You can start an online chat here.

Hope this helps. 🙂
James

Re: Number transfer - still waiting after a week

sparcuk — Mon, 31 Jul 2023 16:50:42 GMT

Finally got through - they have told me it will be available sometime tomorrow.

Btw, the online chat button never appears (I tried multiple browsers)

Re: Number transfer - still waiting after a week

James_B — Mon, 31 Jul 2023 16:51:46 GMT

Thanks for letting us know @sparcuk

I'm happy to hear your transfer will be completed soon.

James