topic Re: Switched my number in SIM cards & Porting

Switched my number

Vadimmm — Sun, 30 Jul 2023 11:58:54 GMT

Hi there

You were going to transfer my number from 3mobile to EE wihich did not happen

how much I need to wait

thank you

I wait a answer

Re: Switched my number

Schockwave — Sun, 30 Jul 2023 12:08:00 GMT

Hello @Vadimmm ,

Welcome to the community,

If you did this Friday after 17.30 hours, then porting will not be done over the weekend, so should be done on Monday, if you have a problem with porting your number, I would suggest ringing customer service and they can take a look for you, as this is not customer service and we have no account access here. Good luck.

Re: Switched my number

Vadimmm — Sun, 30 Jul 2023 12:11:13 GMT

I was 15 July is 2weeks

Отправлено из мобильной Почты Mail.ru

Re: Switched my number

Schockwave — Sun, 30 Jul 2023 12:14:13 GMT

@Vadimmm , I would suggest ringing customer service, as this does not seem right at all.

Is your 3mobile sim still working? If that is the case, then definitely something is wrong, if you have put your EE SIM card in the phone, have you tried rebooting your phone to see if that makes a difference?

Re: Switched my number

Vadimmm — Tue, 01 Aug 2023 04:20:18 GMT

your colleagues gave me a sim with hers and told me it would happen automatically! from 3 to ee.

i tried restarting my phone but both sims work

Re: Switched my number

Katie_B — Tue, 01 Aug 2023 06:33:24 GMT

Hi @Vadimmm.

If both SIMs work this would indicate a number transfer has not taken place.

Did you have your PAC code from Three?

Katie

Re: Switched my number

Vadimmm — Tue, 01 Aug 2023 08:44:20 GMT

Hello. Your PAC is ******* for your Pay As You Go account **********.

Mod edit: [please don't post personal information on the community].

Re: Switched my number

Katie_B — Tue, 01 Aug 2023 08:44:51 GMT

Hi @Vadimmm.

Please give our customer care team a call on 150 and provide them with this PAC code.

Katie

Re: Switched my number

Sabz900 — Thu, 30 Nov 2023 21:25:39 GMT

Need help how I can add my 3mobile to ee i can’t see the option

Re: Switched my number

Katie_B — Fri, 01 Dec 2023 07:47:43 GMT

Hi @Sabz900.

Are you looking to port your Three number to EE?

If yes, you can complete the online form HERE.

Katie