Almost Impossible to Get PUK from MyEE

XRaySpeX — Fri, 28 Jul 2023 19:04:34 GMT

If I were wanting to get my PUK I navigate this new botch MyEE : Home > Plans & Subs & see a load of options none of which offer a PUK. From them if I choose "eSIM/SIM Replace or Activate" (& maybe others) & then Cancel I arrive at the page:

Account Settings

& there, lo & behold, I see:

Unlock your SIM

showing the PUK CODE. Hurrah!

Why the hell can't I get to Account Settings directly from Home or even Plans & Subs?

Re: Almost Impossible to Get PUK from MyEE

Katie_B — Sat, 29 Jul 2023 08:04:07 GMT

Good morning @XRaySpeX.

Thanks for posting the route, this will help many customers.

I can also pass this feedback on to the relevant team.

Katie 🙂

topic Almost Impossible to Get PUK from MyEE in SIM cards & Porting

Almost Impossible to Get PUK from MyEE

Account Settings

Re: Almost Impossible to Get PUK from MyEE