topic Re: Linking sim. in SIM cards & Porting

Linking sim.

Jimmer72 — Thu, 27 Jul 2023 11:16:38 GMT

I’m trying to link a sim I brought for 99p.

ive made an account there is no way I can see to link my sim to it

Re: Linking sim.

Jimmer72 — Thu, 27 Jul 2023 11:33:20 GMT

Thanks for all the help, EE is looking like a dead fish at present.

Re: Linking sim.

Jimmer72 — Thu, 27 Jul 2023 11:55:08 GMT

Another satisfied non costumer.....great solution folks I so look forward to A.I. Saving us from this kind of thing.

Re: Linking sim.

Leanne_T — Thu, 27 Jul 2023 13:22:07 GMT

Hi @Jimmer72

Welcome to the community.

Are you trying to link your SIM card with a new My EE account?

Does the SIM show signal?

Leanne.

Re: Linking sim.

Jimmer72 — Sat, 29 Jul 2023 08:18:10 GMT

Yes I am trying to link a sim to this account. It repeatedly says we are having problems please come back later....I have come back later...nothing has changed.

thankfully my reception is now much better....bye bye 02 now all I need is to get my number changed

Re: Linking sim.

Robht5 — Thu, 24 Aug 2023 20:50:26 GMT

I have the same problem as Jimmer72..have tried multiple times says we are having problems come back later..

Later when

Re: Linking sim.

Leanne_T — Fri, 25 Aug 2023 06:59:39 GMT

Hi @Robht5

Is this a new pay as you go SIM card?

Have you had a My EE account with the same email address previously?

Leanne 🙂

Re: Linking sim.

Robht5 — Fri, 25 Aug 2023 07:21:17 GMT

It's a new PAYG sim I've not had a previous EE account..spent 2 hours on this ..not impressed

Re: Linking sim.

Leanne_T — Fri, 25 Aug 2023 08:13:17 GMT

I understand, thanks for coming back to me @Robht5

If you are experiencing an error, please call us on 150 or 07953 966 150, and the team will get the account set up for you.

Leanne 🙂

Re: Linking sim.

Bert354 — Fri, 25 Aug 2023 14:02:25 GMT

How are we supposed to call when the sim is not activated??

Re: Linking sim.

Leanne_T — Fri, 25 Aug 2023 14:33:43 GMT

Hi @Bert354

Please call the number provided from any other phone and the team will be happy to help.

Leanne.

Re: Linking sim.

pipnbec — Fri, 25 Aug 2023 22:12:41 GMT

I'm having the same issue, however you have an automated response on the phone number provided saying your offices are closed until 8am tomorrow morning . Is there no way to sort this out online?

Re: Linking sim.

Katie_B — Sat, 26 Aug 2023 06:15:53 GMT

Hello @pipnbec.

Our Live Chat team would have also been closed for the evening.

Please get in touch this morning and our team will be happy to help.

Katie

Re: Linking sim.

savitskiyartem — Thu, 05 Oct 2023 10:37:10 GMT

My PAYG sim card does not link as it says we have some troubles linking and that’s been going on for quite a while

Re: Linking sim.

James_B — Thu, 05 Oct 2023 15:27:51 GMT

Welcome to the EE Community @savitskiyartem 🙂

Have you started to use your SIM to make sure it is activated?

James

Re: Linking sim.

savitskiyartem — Thu, 05 Oct 2023 12:35:13 GMT

they just say there is an error that’s it so they ain’t solving it

Re: Linking sim.

James_B — Thu, 05 Oct 2023 12:53:40 GMT

Have you used your SIM card @savitskiyartem?

It may just need to be activated before you can link it with My EE.

James

Re: Linking sim.

savitskiyartem — Thu, 05 Oct 2023 14:53:08 GMT

how can i use it when i need to top it up therefore i need to link it then to top up

Re: Linking sim.

James_B — Thu, 05 Oct 2023 15:28:20 GMT

Hi @savitskiyartem,

If you insert the SIM into your phone, it should connect to the EE network and activate.

James

Re: Linking sim.

Olena1962 — Fri, 06 Oct 2023 03:50:35 GMT

Gentlemen, this is absurd. You released numbers that were with the bank, people bought them, they count on the numbers, and by the way, I have an identical problem, you have been writing about an error for a month!!!!! How much do you need to Disrespect for your subscribers to call yourself to answer is SO UNPROFESSIONAL. Correct the error immediately or receive advertising on all social networks from thousands of dissatisfied and deceived Subscribers, of whom there are apparently already more than one hundred people