topic Re: Missold sim plan in SIM cards & Porting

Missold sim plan

Oasismad — Wed, 26 Jul 2023 20:55:06 GMT

I was recently advised in store that if I took out a full works plan that comes with Apple One that i can then also select 3 additional add ons. Ones they mentioned explicitly was Netflix and Xbox Game pass however since taking this plan on none of this seems to be available to me. Have I been missold? 🙂

Re: Missold sim plan

Leanne_T — Thu, 27 Jul 2023 07:45:01 GMT

Hi @Oasismad

Thanks for coming to the community.

Which SIM Plan do you have?

If you text PICK to 150, what options show in the reply?

Leanne 🙂

Re: Missold sim plan

Chris_B — Thu, 27 Jul 2023 08:23:17 GMT

@Oasismad The all rounder sim only doesn’t include Apple one. That’s only available if you take out a full device contract.

Re: Missold sim plan

Oasismad — Thu, 27 Jul 2023 08:29:19 GMT

Looks like you're on one of our Full Works Plans, so you don't need to select your Inclusive Extra as they're all included.

Yet if I try to add Xbox game pass it says I need to pay £10 a month.

Re: Missold sim plan

Leanne_T — Thu, 27 Jul 2023 09:52:54 GMT

Thanks @Oasismad

If you give us a call on 150 the team will see what they can do to help 🙂

Leanne.