topic Ee SIM order in SIM cards & Porting

Ee SIM order

nandini19930904 — Thu, 27 Jul 2023 04:31:04 GMT

Hello. My name is Natalia Malesza

I wanted to buy from your website only Roaming because I am in Poland now. I don't want to a new SIM card. Is it possible to cancel this order please ???? Don't send a new SIM card please!!!! Just I want the internet to work!

Re: Ee SIM order

Northerner — Thu, 27 Jul 2023 06:08:52 GMT

Hi @nandini19930904

Are you already an EE pay monthly contract customer or PAYG?

Have you ordered a new SIM?

Thanks

Re: Ee SIM order

nandini19930904 — Thu, 27 Jul 2023 06:32:33 GMT

I wanted to buy Roaming ... But in my email is: your SIM will be delivery by royal mail.

How can I cancel this order ?

I have got monthly payment

Re: Ee SIM order

James_B — Thu, 27 Jul 2023 06:47:16 GMT

Hi @nandini19930904,

Welcome to the EE Community. 🙂

Please see Returning a phone or device within 14 days | EE Help.

Thanks

James