topic Re: Kept old number but it’s not changing in SIM cards & Porting

Kept old number but it’s not changing

AhmedSaud — Tue, 25 Jul 2023 17:46:54 GMT

Hello,

I have shifted my network to EE. Want to keep my old number. Given PAC code and told them that I want to keep my old number but I’m unable to.

iPhone is not able to shift me to my old number keep asking for code when i enter my old number and receive nothing.

How to get my old number back?

Re: Kept old number but it’s not changing

James_B — Wed, 26 Jul 2023 07:08:28 GMT

Hi @AhmedSaud,

Welcome to the EE Community. 🙂

When did you give EE your PAC code?

James

Re: Kept old number but it’s not changing

AhmedSaud — Wed, 26 Jul 2023 07:21:42 GMT

On 20th July

Re: Kept old number but it’s not changing

James_B — Wed, 26 Jul 2023 07:48:04 GMT

Hi @AhmedSaud,

I would have expected your transfer to have completed by now. Is the SIM from your old network still active?

James

Re: Kept old number but it’s not changing

AhmedSaud — Wed, 26 Jul 2023 13:37:05 GMT

No it’s not.

and no-one is able to call me on my number from last 3 days.

I have changed it in the iphone by turning off iMessages and facetime and then changed it to the older number which I wanted to keep but still no one is able to contact me on my number.

tried to call your helpline but couldn’t get through.

Re: Kept old number but it’s not changing

James_B — Wed, 26 Jul 2023 13:40:16 GMT

Hi @AhmedSaud,

Was your EE SIM working with a temporary number when you first got it?

James

Re: Kept old number but it’s not changing

AhmedSaud — Wed, 26 Jul 2023 13:49:47 GMT

Yes it was working with the number that was mentioned on the sim card.

Re: Kept old number but it’s not changing

James_B — Wed, 26 Jul 2023 14:02:42 GMT

Hi @AhmedSaud,

There may have been a problem with your number transfer.

Please restart your phone and if that doesn't resolve the issue, please get in touch with Customer Care so a member of the team can check the status of your number port.

Thanks

James

Re: Kept old number but it’s not changing

AhmedSaud — Wed, 26 Jul 2023 15:23:50 GMT

Well I have done that already

Restarted the phone, talked to your customer care representative twice she asked me to restart the network settings from phone, did that as well.

Still, the issue stays and no one is able to contact me via phone or text message.

Re: Kept old number but it’s not changing

James_B — Wed, 26 Jul 2023 16:08:29 GMT

Hi @AhmedSaud,

Please get in touch with Customer Care to let them know the network settings reset didn't help.

They may need to escalate this to our porting team.

James