SIM card cloned, no service

russbelluk — Tue, 25 Jul 2023 09:58:13 GMT

Hi,

I had a message from EE that contained a 6 digit security code, I hadn't requested this so ignored it. Shortly after, I now have no signal what so ever, no outages etc reported in my area.

As I use an eSIM, I tried to request a replacement but unable to activate as it's wants to text u a verification number,which I won't receive.

Any help would be greatly appreciated

Re: SIM card cloned, no service

James_B — Tue, 25 Jul 2023 12:22:02 GMT

Hi @russbelluk,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to check the cause of your loss of service. (You can chat online via that link if you don't have access to another phone)

They'll be happy to help.

James

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SIM card cloned, no service

Re: SIM card cloned, no service