topic Re: Are online SIMs preloaded in SIM cards & Porting

Are online SIMs preloaded

CallumHull13 — Tue, 25 Jul 2023 11:20:32 GMT

I have ordered a SIM online and I have put it into the phone and snapped my old one. I have no signal to get a code to activate and can’t put my old one back in.

Can anybody help me?

Re: Are online SIMs preloaded

XRaySpeX — Tue, 25 Jul 2023 11:29:12 GMT

Did you order it from EE? Did you pay for it? How much?

Re: Are online SIMs preloaded

CallumHull13 — Tue, 25 Jul 2023 11:33:51 GMT

I ordered it from EE, I haven’t paid for it yet and I’ve already filled out my PAC code in the ordering process online.

Re: Are online SIMs preloaded

James_B — Tue, 25 Jul 2023 12:46:12 GMT

Hi @CallumHull13,

Welcome to the EE Community. 🙂

If your transferring from another network with a PAC code, you won't need an activation code. Are an existing EE customer and ordered a new SIM instead of a replacement?

James

Re: Are online SIMs preloaded

XRaySpeX — Tue, 25 Jul 2023 13:56:14 GMT

Ah, so you are taking out a contract? The contract plan will have set amounts of allowances.

Re: Are online SIMs preloaded

CallumHull13 — Tue, 25 Jul 2023 14:11:56 GMT

Hello James,

everything is all sorted now thank you. I was getting a bit stressed out because I had no way of activating but as soon as I got off the chat with someone the data came on and it’s working now. The number will transfer over in the next couple of days

Re: Are online SIMs preloaded

James_B — Tue, 25 Jul 2023 14:14:31 GMT

That's great news @CallumHull13, thanks for letting me know. 🙂

James