topic Re: Re: Sim not activated after 4 days in SIM cards & Porting

Re: Sim not activated after 4 days

TheEC — Tue, 25 Jul 2023 07:03:17 GMT

I’m currently porting from Voxi to EE I text my PAC code Thursday before 5:30pm and Voxi have disconnected my old sim but I can’t make calls or send texts from the EE sim and calls go straight to EE voicemail. The number in My EE APP had changed to the number being ported it’s been 2 full working days plus the weekend. Please help!

Re: Re: Sim not activated after 4 days

Chris_B — Tue, 25 Jul 2023 07:15:44 GMT

@TheEC Are you on contract or PAYG?

Re: Re: Sim not activated after 4 days

TheEC — Tue, 25 Jul 2023 08:56:46 GMT

It’s Contract. Thank you. I have signal but am getting you have dialed an incorrect number when I try and make a call.

Re: Re: Sim not activated after 4 days

Katie_B — Tue, 25 Jul 2023 09:39:02 GMT

Thanks for getting back to us @TheEC.

I would recommend getting in touch with our customer care team who can do a network refresh and ensure your port has completed correctly.

The team can be contacted on 07953 966 150 from any landline or provider.

Katie

Re: Re: Sim not activated after 4 days

TheEC — Tue, 25 Jul 2023 10:20:35 GMT

That’s would be great if I had a working sim! This is my only phone so have no way of contacting you! Can I do it via email please?

Re: Re: Sim not activated after 4 days

Katie_B — Tue, 25 Jul 2023 10:30:22 GMT

Hi @TheEC.

You could always try our live chat team. The 'Start conversation' button can be found on this page HERE.

Katie