topic Re: Account Level Service charges when leaving ee in SIM cards & Porting

Account Level Service charges when leaving ee

hitendra — Sun, 23 Jul 2023 15:12:03 GMT

Hi, I just requested a PAC code and I received a text stating that I would have an outstanding charge of £4.90 and a termination charge for account level service which is £20.59

Any ideas what a account level service charge is?

I have a business mobile sim only plan with ee and the contract expired in May so its going to a rolling monthly plan. I pay £20.59 a month and my next payment is due on 28th of this month.

Struggling to understand how I can be charged an entire month.

I will call them tomorrow as they are closed today but thought I would see if anyone on here has any ideas.

Many Thanks

Hitendra

Re: Account Level Service charges when leaving ee

Chris_B — Sun, 23 Jul 2023 17:09:46 GMT

@hitendra You still have to give 30 day’s notice of termination. At a guess the outstanding charge is for an out of allowance charge.

Re: Account Level Service charges when leaving ee

XRaySpeX — Sun, 23 Jul 2023 17:15:38 GMT

But as you pay monthly in advance chances are that you've already paid some of it. You'll only pay for the days up to the end of your notice.

Re: Account Level Service charges when leaving ee

hitendra — Mon, 24 Jul 2023 08:53:32 GMT

Thanks for the responses. I called ee and the person said he also had no idea why they would charge that and told me to ignore it as they will only charge the days I used. There are no outstanding charges or additional add ons, he confirmed that on the phone.