topic Re: SIM card not arrived in SIM cards & Porting

SIM card not arrived

ebg_14 — Sun, 16 Jul 2023 16:37:18 GMT

I placed an order for a SIM card over a week ago and it's still not here. I've tried calling but don't see an option to specifically ask about seeing where my order is. I've had no emails or texts since getting the confirmation email and I'm getting a bit worried as I'm heading home for the summer soon and don't want my SIM card delivered to a place I won't be for a while.

Re: SIM card not arrived

Northerner — Sun, 16 Jul 2023 18:36:23 GMT

Hi @ebg_14

PAYG or pay monthly contract?

Thanks

Re: SIM card not arrived

ebg_14 — Sun, 16 Jul 2023 18:42:59 GMT

monthly, I just got the sim only deal rather than a new phone when I upgraded

Re: SIM card not arrived

James_B — Mon, 17 Jul 2023 08:33:05 GMT

Hi @ebg_14,

If you upgraded, you won't receive a new SIM.

You can continue to use your current SIM card.

James