topic Upgrading from old sim only contract in SIM cards & Porting

Upgrading from old sim only contract

Megan_calver1 — Fri, 14 Jul 2023 07:17:06 GMT

Hi,

I have recently upgraded from an old sim only contract to a new one. Will I receive a new sim in the post, and will my old number transfer straight over as I am already a EE customer? Also will my old contract automatically end once I start my new sim ?

thank you

Re: Upgrading from old sim only contract

Chris_B — Fri, 14 Jul 2023 07:25:54 GMT

@Megan_calver1 provided you upgraded it’s only an account change and your new tariff should start within 24h. You might be sent a new sim. It doesn’t take long to have your number transferred to the new sim.

Re: Upgrading from old sim only contract

XRaySpeX — Fri, 14 Jul 2023 07:26:04 GMT

An upgrade by definition keeps your mobile no. & replaces your previous contract. You should not get a new SIM. You just carry on using your existing SIM. It's just a change of plan on it.