topic Re: Sim Card have not received in SIM cards & Porting

Sim Card have not received

mai19 — Wed, 12 Jul 2023 18:06:20 GMT

i have replace a pay as you go sim card order for one week ago and still have not received a delivery

Re: Sim Card have not received

Katie_B — Thu, 13 Jul 2023 06:58:58 GMT

Welcome to the community.

Do you live near an EE Store?

If you have not received your replacement SIM and need this ASAP you can visit the store with photo ID and pick up your SIM.

Katie 🙂

Re: Sim Card have not received

mai19 — Sat, 15 Jul 2023 23:00:58 GMT

Finally received it's. But when I put in Sim card on, it didn't work. Then I called customer service and them asked my mobile phone model, imei number and... but still can't be fixed directly and just told me to waiting. So, how long will I need to wait and what I can do now?? help me, please.

Re: Sim Card have not received

Leanne_T — Sun, 16 Jul 2023 06:39:58 GMT

Hi @mai19

Did the team advise what was needed to get the SIM card working for you?

Does the SIM work in any other phone?

Leanne 🙂

Re: Sim Card have not received

mai19 — Sun, 16 Jul 2023 11:32:48 GMT

Them just told me to wait 24 hour. But now,it's over 24 hours already, and my sim network still can't connect. No working. So, what can I do now??

Re: Sim Card have not received

Leanne_T — Sun, 16 Jul 2023 12:14:11 GMT

Hi @mai19

Are you able to try the SIM card in another phone to see if signal shows?

Leanne 🙂

Re: Sim Card have not received

mai19 — Sun, 16 Jul 2023 12:42:15 GMT

Didn't try at all. But I have a signal show on my phone. The network is not connected. it's not working at all.

Re: Sim Card have not received

Leanne_T — Sun, 16 Jul 2023 12:44:02 GMT

If signal is showing, what happens if you call 150? @mai19

Have you restarted the phone?

Leanne.

Re: Sim Card have not received

mai19 — Sun, 16 Jul 2023 13:03:07 GMT

Them asked about sim and my phone details, then told me to wait 24 hours.

I'm restarted my phone many times already, but network still not connected.

Re: Sim Card have not received

Leanne_T — Sun, 16 Jul 2023 14:08:09 GMT

Thanks @mai19

Please get back in touch with our mobile care team to get this looked into further.

Leanne.

Re: Sim Card have not received

asharali110 — Wed, 20 Sep 2023 17:51:19 GMT

Hi there,
I ordered a new PAYG SIM card with top up from your website on 5th September but still haven't received it. I cannot track it, please advise?

Thanks in advance

Re: Sim Card have not received

Christopher_G — Thu, 21 Sep 2023 06:41:21 GMT

Hi @asharali110

They usually arrive within four working days. I recommend speaking to our Mobile Care team to check what's happened with your order.

Chris