topic Re: I have just transferred to EE from O2 and number not transferred in SIM cards & Porting

I have just transferred to EE from O2 and number not transferred

GDW1 — Mon, 12 Dec 2022 19:13:04 GMT

I have just transferred to EE from O2 and despite giving my Pac number to the BT salesperson who performed the switch my number hasn't transferred.

I have tried to get the PAC number again from the old O2 sim again but O2 won't release one ?

Is there anyone at EE that can help me ?

Re: I have just transferred to EE from O2 and number not transferred

bristolian — Mon, 12 Dec 2022 19:15:35 GMT

When did you give your PAC to EE? It should be actioned the following working day after doing so.

EE CS on 150 can access your account and check the status of your port-in.

Re: I have just transferred to EE from O2 and number not transferred

GDW1 — Tue, 13 Dec 2022 10:49:45 GMT

Thank you.

150 service was great.

The number had transferred early this morning. The delay was because I switched on a Saturday, and the transfer then doesn't happen on the Monday but occurs in the early hours of Tuesday.

Patience is a virtue !

Re: I have just transferred to EE from O2 and number not transferred

Leanne_T — Tue, 13 Dec 2022 10:59:06 GMT

Thanks for coming back and letting us know @GDW1

All the best 🙂

Leanne.

Re: I have just transferred to EE from O2 and number not transferred

Sandypb — Wed, 05 Jul 2023 07:20:32 GMT

So how can you ring 150 if no network

Re: I have just transferred to EE from O2 and number not transferred

Leanne_T — Wed, 05 Jul 2023 07:32:32 GMT

Hi @Sandypb

Have you transferred a number to EE and now have no signal?

Does the EE SIM card show any signal?

Leanne 🙂

Re: I have just transferred to EE from O2 and number not transferred

SzymonLacz — Thu, 13 Jul 2023 05:43:16 GMT

Hi.

Last tuesday my and partner transferred number from o2 to EE, first 24h internet and oryginal EE sim number was work, second day number finnally transferred but stopped working.

Bars all full but no internet and no connection.

I can't send any message to 150 number no work at all.

Any advice ?

Re: I have just transferred to EE from O2 and number not transferred

Katie_B — Thu, 13 Jul 2023 06:19:07 GMT

Hi @SzymonLacz.

Are you aware if your O2 SIM has stopped working now too?

If you are unable to contact 150 from your EE handset then please call 07953 966 150 from any other device.

Katie