topic Re: No mobile data after switching to EE in SIM cards & Porting

No mobile data after switching to EE

Haryo — Tue, 11 Jul 2023 16:51:49 GMT

Hi, I have just switched from Three to EE however I have not been able to make nor received calls. Was told its just a switch and shouldn't affect me. Not sure what to do here.

Re: No mobile data after switching to EE

Chris_B — Tue, 11 Jul 2023 19:42:22 GMT

@Haryo Have you changed the APN setting on your device?
Have a read of THIS

Re: No mobile data after switching to EE

Haryo — Tue, 11 Jul 2023 20:36:52 GMT

I have don't the above however I still get my sim card his not provisioned

Re: No mobile data after switching to EE

Christopher_G — Wed, 12 Jul 2023 06:38:52 GMT

Hi @Haryo

I recommend speaking to our Mobile Care team so they can check this from our side for you.
Chris