https://community.ee.co.uk/t5/SIM-cards-Porting/No-network/m-p/1273270#M37533 <P>I recently damaged my old phone where it he screen stopped working. I remotely erased the phone before sending it away to get repaired. I’m now using an old phone and it says no SIM card installed and network unavailable.</P><P>I have tried two different phones and they both come up with the same problem.&nbsp;</P><P>do I need to order a new SIM card or can I reactivate my current one?&nbsp;</P> Tue, 11 Jul 2023 08:42:53 GMT Snowboarder_jsm 2023-07-11T08:42:53Z https://community.ee.co.uk/t5/SIM-cards-Porting/No-network/m-p/1273270#M37533 <P>I recently damaged my old phone where it he screen stopped working. I remotely erased the phone before sending it away to get repaired. I’m now using an old phone and it says no SIM card installed and network unavailable.</P><P>I have tried two different phones and they both come up with the same problem.&nbsp;</P><P>do I need to order a new SIM card or can I reactivate my current one?&nbsp;</P> Tue, 11 Jul 2023 08:42:53 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/No-network/m-p/1273270#M37533 Snowboarder_jsm 2023-07-11T08:42:53Z https://community.ee.co.uk/t5/SIM-cards-Porting/No-network/m-p/1273309#M37535 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/262269">@Snowboarder_jsm</a></SPAN>&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>If you call us from another phone on <A href="tel:07953 966 150" target="_blank">07953 966 150</A> our mobile care team can send you a replacement SIM card with the same number, or, if you have an EE Store near you please pop in with photo ID and they can get you set up with a replacement SIM.&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 11 Jul 2023 10:27:09 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/No-network/m-p/1273309#M37535 Leanne_T 2023-07-11T10:27:09Z