topic Re: ESIM accidentally deleted in SIM cards & Porting

ESIM accidentally deleted

ohameed — Sat, 17 Dec 2022 07:31:31 GMT

Good morning,

I accidentally deleted eSIM from my iPhone 13, trying to install a travel eSIM. Although the physical SIM still in my device I have lost all connection to EE network. I attempted to download new eSIM on the website, but in order to activate it I needed to receive PIN number via text message, obviously impossible as the network is daed! Any quick fix that I am missing, or should I just contact costumer service?

Re: ESIM accidentally deleted

Chris_B — Sat, 17 Dec 2022 07:56:43 GMT

@ohameed You now need to request a replacement SIM card. You can do this via calling customer services and it’ll be posted to you or you can go to an EE store and request a replacement there. You’ll need photo ID with you.

Re: ESIM accidentally deleted

Eyyyy_ — Sat, 08 Jul 2023 11:49:25 GMT

So I went to an EE store to have my esim fixed, I have my residence permit with me, but they said that they need a passport. 🤦‍♂️

Re: ESIM accidentally deleted

Katie_B — Sat, 08 Jul 2023 12:36:36 GMT

Hello @Eyyyy_.

The EE Store will only be able to accept Passport or Drivers License as photo ID.

Katie