topic Re: SIM card in SIM cards & Porting

SIM card

c9 — Wed, 05 Jul 2023 21:09:08 GMT

Dear everyone in the ee community

I have had numerous amount of Sim cards for the number ending in 280 and after a couple of months, it shows on the keypad up cancel and callback and my Sim card does not ring out I can only receive incoming calls why is this error keep occurring

and also I cannot replace my esim/simcard because I do not have a driving license or a in date, passport to be able to replace it in store I can only replace it when I ring 150 or on the ee app it would be good for staff to be able to send you a text or email for them to be able to validate customers, in Store for ee colleagues to be able to activate your esim/simcard in store or replace esim/simcard

C PARTINGTON

Re: SIM card

Katie_B — Thu, 06 Jul 2023 07:36:10 GMT

Hello @c9.

Welcome to the community.

If you place your SIM into another device are you able to call out?

Our customer care team can post a SIM to your account address if you call 150.

Speak soon,

Katie

Re: SIM card

Chris_B — Thu, 06 Jul 2023 08:23:26 GMT

@c9 Because you have to prove who you say you are and text sent to a phone number don’t prove who you say you are when you request a replacement SIM card in store.

Re: SIM card

c9 — Fri, 07 Jul 2023 18:52:29 GMT

Re: SIM card

Katie_B — Sat, 08 Jul 2023 06:25:32 GMT

Hi @c9.

Does this occur in multiple locations?

Katie

Re: SIM card

c9 — Sat, 15 Jul 2023 19:26:33 GMT

I have managed to resolve it thank you

Re: SIM card

Leanne_T — Sun, 16 Jul 2023 05:56:34 GMT

Thanks for coming back and letting us know @c9

Leanne 🙂

Re: SIM card

Jabarkheil2 — Thu, 26 Oct 2023 08:17:57 GMT

Hi My sim card blocked I need it to unlock

Re: SIM card

James_B — Thu, 26 Oct 2023 08:34:08 GMT

In what is it blocked @Jabarkheil2?

Is your phone asking you to enter a PUK code?

James