topic Re: No data, cannot send texts, can’t receive verification texts and can’t call in SIM cards & Porting

No data, cannot send texts, can’t receive verification texts and can’t call

DaveRob108 — Fri, 07 Jul 2023 16:10:29 GMT

Hello

ive just moved to ee on an iPhone 14 and my data, texts and calls don’t seem to be working. I switched my phone number over from my old provider

Re: No data, cannot send texts, can’t receive verification texts and can’t call

Chris_B — Fri, 07 Jul 2023 16:58:44 GMT

@DaveRob108 When did you receive this device?

Re: No data, cannot send texts, can’t receive verification texts and can’t call

DaveRob108 — Fri, 07 Jul 2023 16:59:53 GMT

Yesterday

Re: No data, cannot send texts, can’t receive verification texts and can’t call

Chris_B — Fri, 07 Jul 2023 17:00:29 GMT

@DaveRob108 Does your device show it’s connected to the EE network?

Re: No data, cannot send texts, can’t receive verification texts and can’t call

DaveRob108 — Fri, 07 Jul 2023 17:01:06 GMT

Yes it does

Re: No data, cannot send texts, can’t receive verification texts and can’t call

Chris_B — Fri, 07 Jul 2023 17:03:53 GMT

@DaveRob108 Has your number migrated across? You should have got a text from EE confirming that. Have you restarted the device if you’ve had that text ?

If you go to Settings>Phone does you number show correctly?
If it doesn’t switch off iMessage and FaceTime and then restart the device now check your number again if it’s now correct turn on iMessage and FaceTime.

Re: No data, cannot send texts, can’t receive verification texts and can’t call

DaveRob108 — Fri, 07 Jul 2023 17:06:45 GMT

Haven’t got a text saying my number has moved but I have tried restarting. How long should I wait for confirmation of my number moving over?

Re: No data, cannot send texts, can’t receive verification texts and can’t call

Katie_B — Sat, 08 Jul 2023 06:32:14 GMT

Good morning @DaveRob108.

I believe your port should of completed by midnight last night.

Has this now been resolved?

Katie

Re: No data, cannot send texts, can’t receive verification texts and can’t call

DaveRob108 — Sat, 08 Jul 2023 06:41:04 GMT

Hi Katie

Unfortunately it hasn’t worked. I restarted my phone to see if that would have fixed it but it didn’t. Still unable to receive or send texts, calls and use data

Re: No data, cannot send texts, can’t receive verification texts and can’t call

Katie_B — Sat, 08 Jul 2023 06:43:24 GMT

Thanks for getting back to me @DaveRob108.

I would recommend getting in touch with our customer care team who can do a refresh for you which should hopefully resolve this.

As you can't call 150 from your handset I would recommend contacting the team from another handset on 07953 966 150.

Katie