topic Re: Difficulty transferring number in SIM cards & Porting

Difficulty transferring number

Shygirl11 — Thu, 16 Feb 2023 14:26:42 GMT

Help!!! BT have just transferred me over to EE mobile and already sent me a pac code and the ee sim card arrived today.I've spent all morning trying to transfer my number but everytime I enter my pac code I'm told it's incorrect! It's not!!! So frustrated,feel like cancelling my sim contracts before I've even started! At this point if i had to rate ee then i wouldn't bother wasting my time with them!

Re: Difficulty transferring number

Leanne_T — Thu, 16 Feb 2023 15:41:59 GMT

Hi @Shygirl11

Thanks for coming here.

The number transfer may have already been set up for you, to check please call us on 150 and the team will be happy to help.

Leanne.

Re: Difficulty transferring number

CMayflower — Fri, 07 Jul 2023 08:50:14 GMT

How do i speak to someone on 150 about my phone changing from bt to ee i have the same issue

Re: Difficulty transferring number

Leanne_T — Fri, 07 Jul 2023 09:34:58 GMT

Hi @CMayflower

Did you provide the PAC when you requested the new EE contract?

Leanne.

Re: Difficulty transferring number

CMayflower — Thu, 13 Jul 2023 07:57:07 GMT

Thanks this has now transferred over. Just need to be recognised on EE registration and billing, getting stressful

Re: Difficulty transferring number

Katie_B — Thu, 13 Jul 2023 08:38:03 GMT

Thanks for letting us know this is now resolved @CMayflower.

Katie