topic Re: New sim not working after porting in SIM cards & Porting

New sim not working after porting

Kevscott1967 — Sat, 01 Jul 2023 06:47:20 GMT

I have received a new SIM after moving from Plusnet and had a text to say number has been ported but I can’t make it receive calls. I have turned iPhone off and on but still not working. I can’t get through to speak to anyone at EE! Any suggestions?

Re: New sim not working after porting

Northerner — Sat, 01 Jul 2023 07:35:05 GMT

Hi @Kevscott1967

Is your device unlocked?

You can use Skype and call the number in my signature, or use live chat.

Thanks

Re: New sim not working after porting

Kevscott1967 — Sat, 01 Jul 2023 07:38:23 GMT

Yes my device is unlocked.

Re: New sim not working after porting

Christopher_G — Sat, 01 Jul 2023 09:54:39 GMT

Hi @Kevscott1967

What is happening with your EE SIM? Has your Plusnet SIM switched off?

Chris

Re: New sim not working after porting

Kevscott1967 — Sat, 01 Jul 2023 11:58:02 GMT

Yes the Plusnet Sim has switched off. Spent 2hrs Messaging Customer Support this morning and there appears to be a problem in the porting from Plusnet. It has been escalated to the technical team to resolve - hopefully soon as I really can’t to without my phone for a few days!

Re: New sim not working after porting

MJC030 — Sat, 01 Jul 2023 12:11:16 GMT

My Plusnet porting was fine the only issue came when EE did not follow my order and when I contacted EE I had to resupply them with my old Plusnet number and PAC despite having an email order from EE stating the my old number was to be ported across. Once I supplied EE with the information again the transfer across was seamless and done well within 24 hours.

Re: New sim not working after porting

Christopher_G — Sat, 01 Jul 2023 14:28:12 GMT

Sorry to hear that there was a problem with your port, @Kevscott1967.

Number ports don't usually complete over the weekend, so it's likely to be Monday before it all transfers across.

Chris

Re: New sim not working after porting

Kevscott1967 — Sat, 01 Jul 2023 14:30:53 GMT

I was told by customer support this morning that it would be sorted in 24hrs. The port was confirmed on Friday by text message but has not worked. Very frustrating.

Re: New sim not working after porting

Christopher_G — Sat, 01 Jul 2023 14:38:11 GMT

I understand, @Kevscott1967. It may well do, they'll know better than me. Just saying it could potentially be Monday, depending on how far through the port the problem occurred.

Chris

Re: New sim not working after porting

Kevscott1967 — Sat, 01 Jul 2023 14:43:58 GMT

Thanks for your update, the main thing is to get it sorted. Don’t want to have to get a new number!

Re: New sim not working after porting

Christopher_G — Sat, 01 Jul 2023 14:52:44 GMT

I'm sure it'll get sorted, @Kevscott1967. Keep us updated with what happens please.

Chris