topic Re: I cannot activate my number using the code given in SIM cards & Porting

I cannot activate my number using the code given

18morrissc2 — Sat, 01 Jul 2023 06:52:47 GMT

I've just paid 23.5 pounds for a package and data roaming, I have recieved all the SMS messages, yet my SIM cannot be activated. This is ridicoulous, I cannot text to 150 as the network doesn't allow me to. When trying to activate my SIM it says my code is invalid. Please email me at XXXXXXXXX@XXXXX.com to resolve this ASAP.

[Mod Edit: Removed email address from public view]

Re: I cannot activate my number using the code given

XRaySpeX — Sat, 01 Jul 2023 01:10:09 GMT

@18morrissc2 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

Re: I cannot activate my number using the code given

Christopher_G — Sat, 01 Jul 2023 06:53:56 GMT

Hi @18morrissc2

If you call our Mobile Care team from another phone, they'll be able to look into this for you. You can find the contact methods and numbers on our get in touch help page.

Chris

Re: I cannot activate my number using the code given

Northerner — Sat, 01 Jul 2023 07:48:36 GMT

Hi @18morrissc2

If this is PAYG did you activate the SIM in the UK.

Thanks