topic Re: Phone number not migrated in SIM cards & Porting

Phone number not migrated

Zak43 — Thu, 29 Jun 2023 16:56:28 GMT

Yesterday I got contract with EE and wanted to keep my old phone number so I gave my PAC code. I was told the number would migrate in 1 working day, however it’s been over 24 hours and I can’t send messages my 5g data is not working, I can’t be called or receive messages. I don’t know what the problem is PLEASE help

Re: Phone number not migrated

Zak43 — Thu, 29 Jun 2023 17:00:45 GMT

May I add I also can’t make calls myself.

yesterday when I first inserted my SIM card it was working perfectly

but right now it’s like the whole sim is locked.

Re: Phone number not migrated

James_B — Fri, 30 Jun 2023 07:33:45 GMT

Hi @Zak43,

Welcome to the EE Community. 🙂

Does your phone reconnect to the network if you turn it off then on again?

James

Re: Phone number not migrated

Zak43 — Fri, 30 Jun 2023 11:57:24 GMT

No, I can’t connect to my 5G internet or make phone calls. People can’t call me either. I have had this problem since yesterday

Re: Phone number not migrated

James_B — Fri, 30 Jun 2023 12:22:35 GMT

Hi @Zak43,

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James