topic Re: Nothing works after switching to EE in SIM cards & Porting

Nothing works after switching to EE

egoshiva — Thu, 29 Jun 2023 11:53:16 GMT

Hi,

I have switched from O2 to EE yesterday and I've put EE sim today after O2 stopped working (as recommended by EE customer support agent during the transfer). However, after putting in EE sim and restarting the phone few times, I still can't make any calls. It always says incorrect number (even for EE's 150). Moreover, I can't use internet either as it shows 3G but when I try to do anything, it says "cellular data network is not active".

In addition to all of these, I can not send or receive any text messages.

Re: Nothing works after switching to EE

egoshiva — Thu, 29 Jun 2023 11:49:50 GMT

Hi,

I have the same issue. I have switched from O2 to EE yesterday and I've put EE sim today after O2 stopped working (as recommended by EE customer support agent during the transfer). However, after putting in EE sim and restarting the phone few times, I still can't make any calls. It always says incorrect number (even for EE's 150). Moreover, I can't use internet either as it shows 3G but when I try to do anything, it says "cellular data network is not active".

Re: Nothing works after switching to EE

Katie_B — Thu, 29 Jun 2023 12:02:28 GMT

Hello @egoshiva.

Welcome to the community.

Are you able to receive calls?

Speak soon,

Katie

Re: Nothing works after switching to EE

egoshiva — Thu, 29 Jun 2023 12:04:10 GMT

Hi Katie,

No, unfortunately I'm not even able o receive calls.

Best,

Re: Nothing works after switching to EE

Katie_B — Thu, 29 Jun 2023 12:20:07 GMT

Thanks for confirming @egoshiva.

Did you receive a text to confirm your number port had complete?

Katie

Re: Nothing works after switching to EE

egoshiva — Thu, 29 Jun 2023 12:22:23 GMT

No @Katie_B. I haven't received any texts. And I don't think I can receive any texts as, I can't send any texts either.

Re: Nothing works after switching to EE

bristolian — Thu, 29 Jun 2023 17:49:17 GMT

You may need to contact EE CS from another phone, to check your SIM is fully activated - 0800 0798586