topic Re: New phone in SIM cards & Porting

New phone

sarah504 — Thu, 29 Jun 2023 19:22:10 GMT

Got my phone on sunday 25th june and still waiting for my old number to change over

Re: New phone

Chris_B — Thu, 29 Jun 2023 19:25:55 GMT

@sarah504 It’s probably best to call customer services about this.

Did you move over to EE from a different network? Did you give your pac code ?

Re: New phone

sarah504 — Thu, 29 Jun 2023 19:27:53 GMT

Hi yes moving from I'd mobile to ee and yes got my code

Re: New phone

Chris_B — Thu, 29 Jun 2023 19:35:11 GMT

@sarah504 It would be best to call customer services about this as it should only take up to 24 hours to migrate across. If you do this today it should be done by tomorrow if you wait till tomorrow it might not migrate till Tuesday as now migration don’t happen over the weekend.

customer services are only open till 9pm. When you call select option 2 then select what is the most appropriate option.

Re: New phone

sarah504 — Thu, 29 Jun 2023 19:37:53 GMT

I can't ring out on my phone

Re: New phone

James_B — Fri, 30 Jun 2023 07:42:33 GMT

What happens when you try to make an outbound call @sarah504?

Does your phone show an EE signal in the status bar?

James

Re: New phone

sarah504 — Fri, 30 Jun 2023 10:10:32 GMT

Hi its says conditional call forward active and wen I send a message it
says can't send message with ee error and I can't contact to Internet

Re: New phone

Katie_B — Fri, 30 Jun 2023 12:34:24 GMT

Hi @sarah504.

I would recommend giving us a call so our technical care team can refresh your account.

Katie

Re: New phone

sarah504 — Fri, 30 Jun 2023 12:44:42 GMT

I've tried but I can't ring out on my phone

Re: New phone

Katie_B — Fri, 30 Jun 2023 12:45:54 GMT

Do you have an alternative line @sarah504?

The technical care team can be contacted on +447953 966 150.

Katie

Re: New phone

sarah504 — Fri, 30 Jun 2023 12:47:42 GMT

No this is the only line I've got thar y I'm getting fed up with it

Re: New phone

Katie_B — Fri, 30 Jun 2023 12:50:42 GMT

Hi @sarah504.

Are you able to try using our live chat service? this can be found on this page HERE.

Speak soon,

Katie