topic Re: e-sim in SIM cards & Porting

e-sim

dave189 — Wed, 28 Jun 2023 17:58:37 GMT

I've been trying to swap to using an esim for some time. I try every few months and keep hitting the same problem. I request an e-sim via the account pages, I ask for the digital one and agree to the charge for the next bill. Then it redirects me to a new page with the message 'esim is a no show. try again later'. I've tried periodically and keep getting the same problem. Would love to email or do online chat for support, but can't be bothered to call for support.

Re: e-sim

Alex_M — Wed, 28 Jun 2023 22:23:46 GMT

Hi @dave189,

Just to confirm, you are on a pay monthly contract?

Have you tried visiting this page to order an eSIM? Or is that the same one you have been trying?

Thanks,

Alex

Re: e-sim

dave189 — Thu, 29 Jun 2023 07:37:30 GMT

Hey Alex,

Thanks for getting back to me. I'm on a monthly contract (business). That is the page I've been trying.

This is what I get every single time:

QR code's done a no-show
Please refresh the page or try again later

Re: e-sim

Alex_M — Thu, 29 Jun 2023 08:28:10 GMT

Hi @dave189,

That is strange - I would recommend going into an EE store instead then where they will be able to give you an eSIM QR code in person.

Is there any reason for wanting to use an eSIM? Are you wanting two different providers on your phone? If not then eSIMs have zero benefits over a traditional sim, they are exactly the same except one is digital.

Thanks,
Alex

Re: e-sim

dave189 — Thu, 29 Jun 2023 08:33:02 GMT

Hi Alex,

I'm currently abroad and trying to use a 2nd local sim card, but they don't have esim as an option.

Thanks,

Dave

Re: e-sim

Alex_M — Thu, 29 Jun 2023 08:41:33 GMT

Ah right, well even if you were able to obtain an eSIM you would likely run into issues when trying to activate as your phone will not be able to connect to the EE network when abroad. 😔

Re: e-sim

dave189 — Thu, 29 Jun 2023 09:18:31 GMT

That did cross my mind as well.

Thanks for your help 🙂

Dave

Re: e-sim

THX67 — Tue, 12 Sep 2023 18:26:47 GMT

Are e sims available to PAYG customers?

Re: e-sim

Katie_B — Wed, 13 Sep 2023 06:21:25 GMT

Hi @THX67.

eSIM's are not currently available on pay as you go.

Katie

Re: e-sim

peterumm — Sat, 23 Sep 2023 20:16:30 GMT

hey 😉

Im using Sony xperia 10 IV and i went to Dubai where I get a Esim.

I have a monthly contract

problem is that even if device support e sim I cant do it its not in sim options.

do I have to activate it by some download where from .

Can somebody help me with some info ?

Sony webside saying about esim in very non instructive way

Re: e-sim

Christopher_G — Sun, 24 Sep 2023 07:02:15 GMT

Hi @peterumm

Welcome to the community.

Which network supplied the eSIM? I believe you just scan the QR code here: [Settings] > [Network & internet] > [SIMs].

Chris

Re: e-sim

peterumm — Sun, 24 Sep 2023 08:11:02 GMT

Im on the trip in Dubai .network provider is DU

Re: e-sim

Christopher_G — Sun, 24 Sep 2023 08:12:46 GMT

Were you able to scan the QR code in the settings, @peterumm?

Chris