topic Re: Porting issues from vodaphone in SIM cards & Porting

Porting issues from vodaphone

Alihaiderx — Wed, 28 Jun 2023 05:43:26 GMT

Hi, I got my new contract from EE and it was supposed to be ported with my vodaphone number 3 days ago, incoming outgoing and data are still not working and I am in an emergency in hospital and struggling to make it receive calls

pls need help urgently

Re: Porting issues from vodaphone

James_B — Wed, 28 Jun 2023 06:37:11 GMT

Hi @Alihaiderx,

Welcome to the EE Community. 🙂

I'm sorry to hear you're in hospital and wish you a speedy recovery.

Was your EE SIM working with your temporary number before your number port started?

Is your Vodafone SIM still active?

James

Re: Porting issues from vodaphone

Alihaiderx — Wed, 28 Jun 2023 07:13:32 GMT

Hi James

Was working fine

Now I cannot receive any calls or text neither data working

Re: Porting issues from vodaphone

James_B — Wed, 28 Jun 2023 07:15:41 GMT

Hi @Alihaiderx,

Did it just stop working when you went into hospital?

I wonder if it could be a lack of indoor coverage at your current location.

James

Re: Porting issues from vodaphone

Alihaiderx — Wed, 28 Jun 2023 07:18:32 GMT

It stopped when I deleted vodaphone sim
, seems as vodaphone was working and ee was not

Re: Porting issues from vodaphone

James_B — Wed, 28 Jun 2023 07:21:29 GMT

Hi @Alihaiderx,

Are you using a physical EE SIM or an eSIM?

James

Re: Porting issues from vodaphone

Alihaiderx — Wed, 28 Jun 2023 07:30:32 GMT

Yes physically

Re: Porting issues from vodaphone

James_B — Wed, 28 Jun 2023 07:34:32 GMT

Have you received a text to say your number transfer has completed @Alihaiderx?

Have you restarted your phone?

James

Re: Porting issues from vodaphone

Alihaiderx — Wed, 28 Jun 2023 08:14:32 GMT

Hi it doesn’t specially say , “welcome on board switch the phone offf and you are good to go”

I assume yes

Re: Porting issues from vodaphone

James_B — Wed, 28 Jun 2023 08:22:17 GMT

Hi @Alihaiderx,

Please can you try turning your phone off then back on and let me know if it connects to the network?

Thanks

James