topic Re: Transfer old phone number in SIM cards & Porting

Transfer old phone number

HilaryB1 — Wed, 28 Jun 2023 07:16:59 GMT

Hi, I'm moving across from plusnet. I activated my ee sim on Friday but my plusnet number has still not moved across. How long do I have to wait?

Re: Transfer old phone number

Alex_M — Wed, 28 Jun 2023 07:27:00 GMT

Hi @HilaryB1,

When did you send your PAC code to EE?

Thanks,
Alex

Re: Transfer old phone number

HilaryB1 — Wed, 28 Jun 2023 07:29:32 GMT

Plusnet said they would handle everything.

HilaryB1

Re: Transfer old phone number

Alex_M — Wed, 28 Jun 2023 07:58:38 GMT

Hi @HilaryB1,

I'm sure someone will correct me if I am wrong, but you should still have needed to provide the PAC code to EE in order for your number to be transferred. Could you double check the communications from Plusnet/EE?

Thanks,
Alex

Re: Transfer old phone number

Alex_M — Wed, 28 Jun 2023 07:59:28 GMT

I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone to verify that they received the PAC code from plusnet.

Re: Transfer old phone number

HilaryB1 — Wed, 28 Jun 2023 08:01:32 GMT

I spoke to plusnet on Friday and they said I didn't need to do anything.
They would do it for me

Re: Transfer old phone number

Katie_B — Wed, 28 Jun 2023 09:55:40 GMT

Hi @HilaryB1.

As it has been two working days after the weekend I would recommend giving us a call so our customer care team can look into this further for you.

Do you have a PAC code should this be required?

Katie