topic Can’t call in SIM cards & Porting

Can’t call

zdravkomonev — Tue, 27 Jun 2023 16:25:33 GMT

On Saturday the whole family changed mobile operators from Three to EE keeping our numbers today I have no signal from my old operator and I put the new EE sim card in but at the moment I can't call anywhere and I don't know if my number has ported to the new one operator

Re: Can’t call

Alex_M — Tue, 27 Jun 2023 16:36:38 GMT

Hi @zdravkomonev,

Have you tried rebooting your device? This should get you up and running.

Once the EE sim has network signal, text NUMBER to 150 to see if the port has completed. It will take 24 hours (excluding weekends) for your number to swap completely.

Thanks,
Alex

Re: Can’t call

bristolian — Tue, 27 Jun 2023 16:39:10 GMT

When you say "on Saturday... we changed", when did you insert your EE SIMs into your new phones?

Re: Can’t call

zdravkomonev — Tue, 27 Jun 2023 17:28:42 GMT

Yesterday, I put it the new SIM card I got from EE on Saturday but my old
number hadn’t transferred and there was no mobile data that’s why I put
back my old SIM card from Three. However today Three had stopped my data
and calls so I switched back to the EE SIM card hopping it would transfer
my old number and let me make calls as well as get my data but it did not
and now I can’t make any calls or use mobile data.

Re: Can’t call

Chris_B — Tue, 27 Jun 2023 19:15:39 GMT

@zdravkomonev Your number didn’t start to switch from 3 until today and this takes up to 24 hours. You’ll have to wait until tomorrow to report any issues you might have as your number still in the migration period.
Number migrations do not happen or start over the weekend.

Re: Can’t call

zdravkomonev — Wed, 28 Jun 2023 16:46:32 GMT

It still hasn’t activated today and because of it I’ve missed important
calls and messages.

Re: Can’t call

Christopher_G — Thu, 29 Jun 2023 06:57:59 GMT

Hi @zdravkomonev

Could you restart your devices this morning please? If the transfer hasn't gone through, I'd recommend speaking to our Mobile Care team so they can check everything from our side for you.
Chris